What is Haverhills?

Since 1967 Haverhills has provided over millions of satisfied customers unique, quality products. We invite you to take advantage of our trademark "Special Deal". You can by any three specially marked items ( ) of our merchandise for the price of two! The least expensive of the three is yours with our compliments - Absolutely FREE!

How do I register on the Haverhills website?

It’s simple! Just click the My Account button and complete our easy log-in registration. As a Haverhills customer, you can be contacted as much or as little as you prefer to inform you of products, information and trends in the area that we know you will want to learn about or simply visit our website frequently as our product lineup is always growing.

What are your customer service hours?

Monday thru Friday 8:00 a.m. to 5:00 p.m. Central Standard Time

When will my credit card be charged for my order?

We approve the card at the point-of-sale, but will not charge your credit card until we are ready to ship your product. As shipments may take a couple of weeks or more, please do not use a credit card that will expire the next few weeks.

Is my credit card transaction safe?

We encrypt all credit card information to ensure every transaction is secure.

Which types of payments do you accept?

We accept VISA and MasterCard.

How will I know if you received my order?

Confirmation will automatically be generated and sent to you, confirming that we have received your order.

How do I request a product I don’t see on your website?

Simply e-mail us with as much information about the product you are seeking and we will promptly follow-up with you with our findings. You can also contact your Personal Account Manager by phone and work directly with a specialist who can help you.

What should I do if I have a problem or question about my order or billing?

Please e-mail us at customerservice@haverhills.com or call us at (612) 281-1469, Monday thru Friday 8:00 a.m. to 5:00 p.m. Central Standard Time.

Do you accept international orders?

Yes, we accept international orders. If you do not see your country listed at checkout, please e-mail us at customerservice@haverhills.com or call us at (612) 281-1469, Monday thru Friday 8:00 a.m. to 5:00 p.m. Central Standard Time and we will make every effort to accommodate your request.

HOW CAN I MAKE SURE MY ORDER ARRIVES IN TIME FOR THE HOLIDAYS?

If you are ordering after December 12, we encourage customer who want their orders to arrive before the holidays to call us by phone to ensure the appropriate shipping method is applied to your order. Call us at (612) 281-1469 Monday thru Friday Central Standard Time.

Has my order shipped yet?

Please e-mail us at customerservice@haverhills.com or call us at (612) 281-1469, Monday thru Friday 8:00 a.m. to 5:00 p.m. Central Standard Time.

What is your policy regarding price changes, product availability and order quantities?

Prices and product availability are subject to change without notice. We reserve the right to limit quantities purchased.

Do you charge sales tax?

We are required by law to collect 6.5% sales tax for Minnesota residents.

What is your return policy?

Examine your purchase in the privacy and convenience of your own home or workplace, knowing that it comes with a 30-day (unless otherwise stated) return privilege for a refund of the purchases price of any item(s) returned (Excludes shipping, handling, and insurance. To return an item, it must be sent in its original condition along with all documents included with the product. If you have received a "third" item FREE and want to return the two items you were charged for, then you will be charged for your "third" item.

Has my return been processed yet?

Please e-mail us at customerservice@haverhills.com or call Customer Service at (612)281-1469, Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Standard Time.

How do I cancel my order?

Please e-mail us at customerservice@haverhills.com, or call Customer Service at (612)281-1469, Monday through Friday 8:00 a.m. to 5:00 p.m. Central Standard Time.

How can I update my address, telephone or e-mail information?

Please e-mail us at customerservice@haverhills.com, or call Customer Service at (612) 281-1469, Monday through Friday 8:00 a.m. to 5:00 p.m. Central Standard Time.

How do I remove my name from your mailings?

Please e-mail us at customerservice@haverhills.com, or call Customer Service at (612) 281-1469, Monday through Friday 8:00 a.m. to 5:00 p.m. Central Standard Time.

Will you sell my name to another company?

We do not distribute any of our customer information to other companies. For more information, see Privacy Policy.

How can I get a catalog and keep updated on other new and special offers?

If you place an order, a catalog will be sent to you along with your order. Otherwise, please e-mail us your request at customerservice@haverhills.com, or call Customer Service at (612) 281-1469 , Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Standard Time.

How do I update my account?

To update your account you must be signed in. From within the "My Account" area you may select "Modify My Account" and from this screen you may alter all your account information including billing, shipping, credit card information and security settings.

How do I upgrade shipping?

Nearly all of our packages are shipped for 3-7 business-day delivery; some orders may take up to 10 days.

How do I ship to another person?

From the shopping basket you use the pull-down menu titled "Ship TO". Enter the address you wish to ship your order to.

Will you match a competitor’s price?

Generally, yes. If you find an identical product elsewhere at a lower price, we’ll match it. And up to 30 days after purchase, we’ll refund any price difference. Proof of the offer is required, and this applies only to an identical U.S.-warranted product, in stock at the time of the offer.

What do I do if I have a question not answered here?

If the above links do not answer your inquiries, please contact us using the information below:
Please e-mail us at customerservice@haverhills.com, or call Customer Service at (612) 281-1469, Monday through Friday 8:00 a.m. to 5:00 p.m. Central Standard Time. Or mail us your question at Haverhills, 16911 Grays Bay Blvd., WAYZATA, Minnesota 55391.

What does the warranty cover?

Please click here for complete warranty details.

What about Corporate orders?

All the following items make excellent corporate gifts:

8x/20x Combo Microscope
Fujiyama Pen
Handtorch
Admiral Nelson Telescopes
Voyager Fountain Pen
Mini Pocket Tool
Episcope
10x Microscope
Illuminated Magnifier

These products can be personalized by applying your logo and your message-- minimum quantity 150
units is required. Please call our premium/wholesale manager Chris Simpson
at (612) 281-1469 for information..